Privacy Policy

Privacy Policy
By using our app, the CASHEX - BITE BOX Student/Vendor has hereby consented to our Privacy Policy and agreed to its terms.

Introduction
Our Privacy Policy was last updated on 2 Nov 2024.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 which requires publishing the Privacy Policy for the access or usage referred to as “App”. This Privacy Policy covers the use of the App, including providing the information of our policies regarding the collection, use and disclosure of Personal Information when you use our services. (hereinafter referred to as “we”, “our team”, “us”) is concerned about the privacy of the users, (hereinafter referred to as “you”, “your” or “user”) of the App and have provided this privacy policy to familiarize you with the manner in which we collect, use and disclose your information. We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Information for providing and improving the services offered by us. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information collected via Technology
Cookies & Analytics: When you interact with our Application, we strive to make your experience easy and meaningful. We or our third-party service providers may use cookies, mobile app analytics and similar technologies to track visitor activity and collect data on the Application. We may combine this data with the Personal Information we have collected from users. Information you provide us by registering/log in for an account. We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

Login Data
When you register for an Account, we may ask for your contact information, including items such as User’s Name, Phone Number/ Email, Password/ OTP, (collectively, "Log-in Data"). This allows us to process and fulfill your order and to notify you of your order status. When you submit a customer review, we also ask for your Phone number / e-mail address, although you can choose not to have your email address displayed with your review. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

Personal Data
The information used for creating account or registering with us shall include but not limited to Full Name, Email, Location. In order to avail the Services offered by or on the App, You are required to place an order at our app.

Usage Data
The Personal Information collected from time to time could or shall be used to deliver you appropriate and requested Service(s). This allows us to process and provide you the Services and also to notify you and provide you updates (if any) on your order status. However, as we have tie-up(s) with external payment gateways, we do not collect your credit card number, CVV number, and expiration date. You will enter these details directly on the payment gateway website(s), hence we are not privy to such sensitive information and shall not be responsible for any such Information disclosed. You have the right(s) not to provide any Personal Information on the Website or any third-party website(s). It is not mandatory to provide your Personal Information, however, we will be able to provide you the Services efficiently only when You disclose certain Personal Information, as requested in the process of placing the order. If you intend to use the Services, it is solely at your own volition, risk and after reading and confirming and in conjunction to this Privacy Policy.

How We Use Information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We use the information collected various ways, including to:
• Internal record keeping.
• We may use the information to improve our products and services.
• Provide, operate, and maintain our App /website.
• Improve, personalize, and expand our App /website.
• Understand and analyze how you use our App /website.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website or app, and for marketing and promotional purposes.
• Find and prevent fraud activities.
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Develop new products, services, features, and functionality : From time to time, we may also use your information to contact you for market research purposes. We may use the information to customize the website/App according to your interests.

How We Share Your Information
We share your information with the following third-party service providers:
Payment processors: We share your billing information with payment processors to process your payments
Analytics providers: We share your Usage Data with analytics providers to help us understand how the Services are used
Cloud storage providers: We store your personal information on cloud storage providers.

Disclosure of Data
The Company may disclose your Personal Data in the good faith and belief that such action is necessary to:
1. To service providers such as students, vendors etc., for the purposes of delivery of services ordered by you on our website/mobile application
2. To comply with a legal obligation or protect against a legal liability.
3. To protect and defend the rights or property of the Company.
4. To prevent or investigate possible wrongdoing in connection with the Service.
5. To protect the personal safety of users of the Service or the public.
Data Safety | Permissions required for Using our Mobile application
Android permissions: The permissions required for your mobile application will depend on its specific features and functionalities.
Storage: Required to store data on the user's device, such as app settings or downloaded content.
Camera: Needed if the app allows users to take photos or videos.
Location: Necessary for features like maps, navigation, or finding nearby services.
Phone: Enables the app to make or receive phone calls, for example, for booking appointments.
Security : When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Your Responsibilities
By using the Platform, you represent and warrant that:
1. you have fully read and understood the Terms of Use and Privacy Policy and consent to them; you will ensure that your use of the Platform and/or Services will not violate any applicable law or regulation;
2. you have no rights in, or to, the Platform or the technology used or supported by the Platform or any of the Services, other than the right to use each of them in accordance with these Terms of Use;
3. you will not transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Platform or any connected network, or otherwise damage, disable, overburden, impair or compromise the Platform, our systems or security or interfere with any person or entity's use or enjoyment of the Platform;
4. you will not post, publish or transmit any content or messages that (i) are false, misleading, defamatory, harmful, threatening, abusive or constitute harassment (ii) promote racism, entail hateful slurs or promote hateful behavior, associate with hate groups or any violence towards others including terrorism or self-harm or suicide or harm against any individual or group or religion or caste, (iii) infringe another's rights including any intellectual property rights or copyright or trademark, violate or encourage any conduct that would violate any applicable law or regulation or would give rise to civil liability, or (iv) depict or encourage profanity, nudity, inappropriate clothing, sexual acts, sexually suggestive poses or degrade or objectify people, whether in the nature of a prank, entertainment or otherwise.
5. you will not modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, republish, repurpose, sell, trade, or in any way exploit the Service, except as expressly authorized by us;
6. you will not delete or modify any content of the Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at :
1. By sending us an email: support@biteboxes.in
2. By call / Whatsapp : +919618966950
Termination
We may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice, effective immediately. Any suspected illegal, fraudulent or abusive activity will also be grounds for terminating your access to the Platform and/or Services. We reserve the right to, at our sole discretion, (a) cease operating the Platform or any of the Services at any time without notice, and/or (b) terminate these Terms of Use. All provisions of these Terms of Use which by their nature survive termination shall survive termination, including, without limitation, intellectual property (Clause 10), indemnity and limitation of liability (Clause 12) and disclaimer (Clause 14).

Disclaimer
UNFORTUNATELY, INFORMATION TRANSMISSION OVER THE INTERNET IS NOT COMPLETELY SECURE. ALTHOUGH WE WILL MAKE EVERY EFFORT POSSIBLE TO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE THE SECURITY OF ANY DATA YOU TRANSMITTED TO THE PLATFORM; ANY TRANSMISSION IS AT YOUR OWN RISK. WE WILL USE STRICT PROCEDURES AND SECURITY FEATURES TO TRY TO PREVENT UNAUTHORIZED ACCESS ONCE WE HAVE RECEIVED YOUR INFORMATION.